AEGIS | PRIVACY POLICY

AEGIS Insurance Brokers Company Limited (AEGIS) aware that your personal information is very important, so we commit to making maximum efforts to protect clients through Privacy Policy. Please read this Privacy Policy carefully. This Privacy Policy describes how AEGIS collects, uses, and discloses your personal information, including the categories of personal information we process and the purposes for which we use it.

AEGIS may amend the content of the policy by posting an update to the AEGIS system, which will be effective from the time of posting. If you continue to use AEGIS services, it means you have accepted and agreed to abide by the latest updated Terms of Use.

1. Types of information we collect
  • Contact details: such as your name, email, address, phone number or your zalo, viber, whatsapp…
  • Unique identifiers: such as Passport Number, National ID, National Social Insurance Number
  • Demographic details: such as your date of birth, age, gender, race, photo, marital status, lifestyle, and insurance requirements
  • Employment information: such as job title, employee number, employment status, salary, employment benefits, and employment history, qualifications and affiliations
  • Health information: such as medical records, health status and medical assessment outcomes
  • Benefits information: such as benefit elections, pension entitlement information, date of retirement and any relevant matters impacting your benefits e.g. voluntary contributions, pension sharing orders, tax protections or other adjustments
  • Financial information: such as credit history and bankruptcy status, salary, tax code, third-party deductions, bonus payments, benefits and entitlement data, national insurance contributions details
  • Insurance policies and claims details: such as information about any claims concerning your or your employer’s insurance policy, existing and previous insurance policy details, previous accident and claims history..
  • Marketing and communications preferences: such as interests and preferred language
  • Online information: such as computer, device and connection information (e.g. IP address, browser type, operating system, unique device identifier), usage data collected when visiting our websites, device location information
  • Events information: such as information about your interest in and attendance at our events, including provision of feedback forms
  • Background checking information: such as inclusion on a sanctions list or a public list of disqualified directors, the existence of previous or alleged criminal offences, or confirmation of clean criminal records, information in relation to politically exposed persons (“PEPs”)
  • Comments, feedback or other information provided to us: such as social media interactions with our social media presence, comments provided on feedback forms or surveys and questions or information sent to our support services
  • Account login credentials: such as username and password, password hints and security information related to a Service we provide
  • Payment information: such as credit or debit card number and bank account details

2. How does AEGIS protect and store Client’s information?
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  • All information clients provide to AEGIS will be stored, protected and controlled on AEGIS's system in accordance with Decree No. 13/2023/ND-CP on Protection of Personal Data.
  • AEGIS only allows access to personal information for employees assigned according to job responsibilities in the AEGIS system.
  • When needed, clients can ask about the collection and processing of personal information and information security as below information:
AEGIS Insurance Brokers Company Limited
  • Address: 79/3/4 Phan Ke Binh Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam
  • Phone:    (+84) 28 3514 7969 
  • Email:      [email protected]​

​3. Purpose of storing customer information

AEGIS's goal is to deliver the best insurance solutions to our clients. Therefore, AEGIS stores clients' personal information to:
  • Provide information, services and support as requested by Clients.
  • Send email to notifications of typical AEGIS programs, events or updates on insurance services.
  • Resolve any disputes or arising issues related to the customer's insurance program with advice from AEGIS.
  • Prevent illegal or prohibited activities as stated in the Decree No. 13/2023/ND-CP of the government on personal data protection
  • Measure and improve AEGIS services.
  • Compare and contrast the accuracy of information provided by the Customer with third parties.
  • Other purposes are allowed by law and AEGIS will notify AEGIS clients in each specific case.
AEGIS commits to keeping all client’s information confidential when clients use our insurance consulting services; will not disclose to third parties unless there is client's requests or from competent state agencies. AEGIS only changes client’s information when there is consent or confirmation of the client's request to update information.

4. Rights and obligations of clients​
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You have the right to know about the processing of your personal data; access to view, edit or request corrections from AEGIS; right to data deletion; the right to restrict data processing; the right to protect your personal data; and other rights such as the right to complain, sue, request compensation, etc. according to the provisions of law, unless otherwise agreed between clients and AEGIS.

AEGIS will not be liable for any losses arising from limitation, restriction, suspension, cancellation, prevention or prohibition. This notice is an integral part of the contract, service agreement and documents that clients have established and signed with AEGIS.
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We encourage clients to regularly check, update information and notifications to promptly update any changes that we may make in accordance with the law.

AEGIS Insurance Brokers Company Limited (AEGIS)
Vietnamese